Most call centers run through some type of role-playing during the on-boarding process. This approach to training your agents is laborious and can pull good agents away from the phone. What is you could automate this process?
In this webinar, our presenter will demonstrate pros and cons of using simulation based training vs. role-playing to compare which one may be best for your agents. You will learn:
When: February 2nd
Time: 1:00 Central
Click here to register