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Blog Posts
You Had Me At Hello
March 3, 2017
How many times have you reached out to a friend or family member over the phone and immediately know something is wrong just from the way they answer the phone? With just one word out of their mouth you know if they are having a good day or a bad day. Think about this when you are making a sales…
I Was a Blab Virgin
February 19, 2016
Have you heard of Blab? The new live streaming platform that allows you to host your own online video show. You can view my recorded session below. I was checking it out to see if it could be used for training. I think there are some pros can cons. I was fortunate enough to have two strangers jump in and…
Why Do We Use British Voices in Business?
February 16, 2016
You can’t watch any reality competition show on TV these days without seeing at least one judge who has a British or UK based accent.  I wonder if the reverse is true in other countries — are they hiring US based judges?  Nope!  I checked.  So why is that?  Well several reasons but here are a few: • To elevate…
Trends for Call Centers in 2016
February 13, 2016
http://customerthink.com/top-9-call-center-trends-for-2016/?utm_source=feedburner   https://www.knowledgeshift.net/wp-content/uploads/2016/02/ttt-feb-12.mp3 Share this:Click to email this to a friend (Opens in new window)Click to print (Opens in new window)Click to share on LinkedIn (Opens in new window)Share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)
Responsive Learning?
January 25, 2016
Much like responsive website developmnent, our brains too can be modified to respond and learn differently in new situations.  In this episode, Nancy and Allison talk about how our brains can change over time when we learn a new skill even beyond the age that people historically thought learning was on the decline. http://psychology.about.com/od/biopsychology/f/adult-neurogenesis.htm https://www.knowledgeshift.net/wp-content/uploads/2016/01/ttt-jan-22.mp3 Share this:Click to email this…
How You Sound May Impact How Much You are Paid
January 19, 2016
Do you know of any corporate CEO who has a really bad speaking voice?  What about a top politician?  When you are trying to get ahead in life, your voice can be a key factor in how far you advance in your job.  Example, a study from Duke University’s Fuqua School of Business and University of California, San Diego’s Rady School…
A Year in Review
December 20, 2015
 Nancy and Allison discuss what they feel were the highlights for 2015 and what’s ahead for 2016 in the training industry. http://elearningindustry.com/7-key-elearning-trends-for-2016 http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015winter/index.php?startid=28#/48 https://www.knowledgeshift.net/wp-content/uploads/2015/12/ttt-dec-18.mp3 Share this:Click to email this to a friend (Opens in new window)Click to print (Opens in new window)Click to share on LinkedIn (Opens in new window)Share on Facebook (Opens in new window)Click to share on Twitter…
How to Create the “X” Factor in Customer Service
December 13, 2015
In this episode, Nancy and Allison talk about how companies can go beyond instituting tag lines or statements like “The customer is always right” to stand out to help customers fall in love with your product or service. Customer Think https://www.knowledgeshift.net/wp-content/uploads/2015/12/ttt-dec-11.mp3 Share this:Click to email this to a friend (Opens in new window)Click to print (Opens in new window)Click to…
Interview with Andy Paul Accelerate Podcast
December 9, 2015
You Lost Me At “Hello.” How Prospects Make Decisions About You Based on the Sound of Your Voice. Here is a re-post of my interview with Andy Paul,  the author of two bestselling books about sales acceleration: Amp Up Your Sales: Powerful Strategies That Move Customers To Make Fast, Favorable DecisionsZero-Time Selling: 10 Essential Steps To Accelerate Every Company’s Sales Andy helps…
5 Tips on How to Get People to Respond to You in a Virtual Demo
December 5, 2015
More and more companies are using virtual collaboration software to demo their product or conduct discovery meetings.  How many of you agonized over your slides to get the looking perfect but forget to work on how to verbally engage in your demo?  I’ve been doing virtual meetings waaaay before there was a WebEx or Skype.  One of the hardest parts…